Highway crashes do not always happen during predictable rush hour congestion or in the middle of heavy commuter traffic. In North Carolina, a collision may occur late at night, during an off-peak afternoon, or on a relatively open stretch of interstate where traffic conditions initially appear straightforward. Claims arising from these crashes can still become […]
A communication log can preserve who said what and when after a crash, but it does not determine fault, coverage, injury, or the value of a claim.
Make one dated log
- The date, time, person, organization, method, and purpose of each call, email, letter, portal message, or meeting
- Claim and report numbers, names of attachments, response dates, and a copy of the original communication
- What was personally observed, what another person said, and what remains unknown kept as separate entries
- Requests for documents, records received, unanswered questions, and any deadline stated in a notice
Keep the original communication
The North Carolina Department of Insurance’s after-an-accident information is a useful starting point for insurer-related steps. A log does not replace the original document or decide how a particular communication should be answered.
The related car-accident decision-log guide explains how records can be organized around open questions. A Charlotte car-accident claim requires a fact-specific review.
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