Photographs and scene notes can preserve context, but they do not establish fault, injury causation, coverage, or a claim outcome.

Prioritize safety before collecting information

Emergency care and directions from responders come first. The North Carolina Department of Insurance’s After an Accident checklist provides current consumer guidance about safety, reports, insurance information, and witnesses.

Record visible conditions without interpretation

  • Date, time, location, direction of travel, weather, lighting, traffic controls, lane layout, and surface conditions
  • Vehicle position, visible damage, debris, marks, photographs, video, and the person or device that created each record
  • Names and contact information of willing witnesses, responding agency, report number, and conditions that changed before a note could be made
  • What was personally observed separated from another person’s statement, estimate, or conclusion

Preserve original files

Keep original photographs and video, their available metadata, and a short note about when each item was created or received. Do not edit the original file or fill a missing view with an assumption.

Questions about a Charlotte car-accident claim require a fact-specific review.

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