An insurance card or correspondence record can preserve information, but it does not establish coverage, fault, medical causation, or a claim outcome.

Keep the exact information provided

  • Insurance company, policy number, vehicle and rider identifiers, claim number, and document or person that supplied each item
  • Date, time, name, contact information, and topic of each phone call, message, letter, or email
  • Original letters, forms, photographs, report, receipts, and a note of information that was not available
  • A distinction between a confirmed document detail and an estimate, recollection, or unanswered question

Use consumer guidance within its limits

The North Carolina Department of Insurance’s After an Accident checklist recommends recording insurance and witness information after an accident. The appropriate next step can vary with the event, health needs, policy terms, and available records.

Questions about a North Carolina motorcycle-accident claim require a fact-specific review.

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