A document and contact calendar can preserve timing information, but it does not establish a legal deadline, responsibility, coverage, or a claim outcome.

Record the event and the source

  • Event date, report date, medical, repair, towing, insurance, employer, agency, or other record date kept with the original source
  • Date, contact method, person or organization, topic, and response for each call, message, letter, or email
  • A request, appointment, payment, document received, or unanswered question recorded separately from an estimate or recollection
  • Different clocks, dates, and versions retained rather than reconciled from memory

Use current consumer guidance

The North Carolina Department of Insurance’s After an Accident checklist recommends recording relevant information after an accident. The appropriate next step can vary with the event, health needs, policy terms, and available records.

Questions about a Charlotte car-accident claim require a fact-specific review.

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